Results-driven Operations and Engineering professional with 5+ years of experience streamlining business workflows, managing global client onboarding, and driving process efficiency within multinational corporate environments. Holds a Bachelor’s degree in Mechanical Engineering, combining technical problem-solving with hands-on expertise in enterprise tools, data visualization, and cross-functional project execution.
Key Services & Strengths:
- Operations & Client Onboarding: Managing end-to-end service onboarding, SOW compliance, SLA tracking, and global stakeholder coordination to ensure seamless execution.
- Process Improvement & Root Cause Analysis: Applying Kaizen, RCA, and workflow optimization methodologies to reduce bottlenecks, improve yield, and lower operational errors.
- Data Analytics & Reporting: Utilizing Power BI Desktop and Excel to build actionable operational dashboards, track KPIs, and drive data-backed decision-making.
- Enterprise Platforms & Tools: Proficient in Siebel, SAP Systems, Microsoft Dynamics 365, CAD software, and Microsoft Office Suite.
Work Highlights:
- Lexmark Corporation: Business Operations Manager & Service Onboarding Specialist — Oversee global service onboarding, advise pre-sales teams, ensure SOW compliance, and resolve cross-functional billing and setup issues.
- Lear Corporation / Intrinsic / Taiyo Yuden / MinebeaMitsumi: Design, Process, & Product Engineer — Led Kaizen initiatives, conducted root cause analysis, managed equipment maintenance, and created CAD design models for global operations.
Dedicated to delivering high-quality, scalable operations support for international clients seeking structure, process clarity, and technical oversight.
