I am a results-driven Customer Care Support Specialist with over two years of experience in the SaaS and eCommerce industries. My expertise lies in bridging the gap between complex technical platforms and the end-user through empathetic, solution-oriented communication.
I have a proven track record of managing the entire customer lifecycle, from onboarding and account configuration to advanced technical troubleshooting and billing inquiries. I am highly proficient in navigating professional support ecosystems, including Zendesk, Salesforce, and HubSpot, to maintain high CSAT scores and efficient resolution times.
Key areas of my expertise include:
-Technical Troubleshooting: Resolving complex issues involving platform integrations, memberships, and system behaviors.
-Multichannel Support: Delivering high-quality assistance via email, live chat, ticketing systems, and phone.
-Process Improvement: Creating and updating internal Standard Operating Procedures (SOPs) to improve team efficiency and product performance
-Billing & Data Management: Handling subscription-related inquiries, payments, and meticulous CRM data entry.
I am proficient in a wide range of tools essential for modern remote support:
Support/CRM: Zendesk, Salesforce, HubSpot, Thumbtack, Service Titan
Billing/Finance: Stripe, Chargebee
Collaboration: Slack, -----------, Workday
Operations: Shopify, Clickfunnels, Keap, Kajabi
Verified
