-> Hi! I'm Jolly — a results-driven BPO professional with 9+ years of experience supporting international clients across customer service, B2B lead generation, technical support, sales coaching, and training & development.
I was promoted from Lead Gen Agent to Sales Coach in just 3 months at Teleperformance Malaysia — one of the fastest promotions on my campaign — driven by consistently exceeding targets while simultaneously serving as acting SME and floor coach for my team.
I was also hired directly as Trainer II at Concentrix, skipping the entry-level Trainer I position entirely, after completing their 1-month intensive Trainer Certification Program. I've trained and onboarded 30+ agents across ANZ and APAC campaigns, consistently achieving ~90% first-attempt assessment pass rates.
——— WHAT I BRING ———
-> B2B Lead Generation & Appointment Setting — Outbound prospecting, C-suite engagement, CRM pipeline management via Salesforce and Outreach. Averaged 1–2 qualified leads/week on SAP ANZ campaign.
-> Sales Coaching & QA — Structured 1-on-1 coaching, call evaluation, and performance improvement. Coached 3 agents weekly; team maintained 85%+ QA scores throughout my tenure.
-> Customer Support — 9+ years of inbound/outbound support across healthcare (Abbott Freestyle Libre, Aetna), web hosting & tech (GoDaddy), and eCommerce (eBay). High-volume, high-compliance environments.
-> Training & L&D — Full-cycle training delivery from new hire onboarding through nesting, refresher sessions, and 1-on-1 coaching. Concentrix-certified trainer. 90% first-attempt pass rate across 30+ agents trained.
-> Technical Support — WordPress, DNS, domain management, email hosting, and web infrastructure support for global customers.
——— INTERNATIONAL ACCOUNTS I'VE SUPPORTED ———
SAP | GoDaddy | Cisco | Abbott | Aetna | eBay
——— TOOLS & PLATFORMS ———
Salesforce CRM | Outreach | Microsoft 365 | WordPress | Magento | ChatGPT | Gemini | Copilot | Gamma
——— ADDITIONAL ———
Typing speed: 70 WPM (98% accuracy)
Strong English communication — written and verbal
Available for full-time remote work immediately
Reliable, self-directed, and thrives in KPI-driven environments
I take ownership of my work, communicate proactively, and show up fully prepared — every day. If you're looking for someone who has done the work, coached others to do it well, and trained teams to do it at scale — I'd love to connect.
Feel free to reach out and I'll respond promptly.
