I’m a Customer Support & Operations Specialist with extensive experience across banking, eCommerce, and BPO environments, focused on delivering fast, accurate, and compliant service through email, chat, and voice support.
I handle customer inquiries, order and transaction issues, refunds, cancellations, and escalations with strong attention to detail and efficiency, ensuring smooth resolution and high customer satisfaction under strict performance metrics and KPIs.
With experience at Citibank, TEMU (eCommerce email support), and delivery platforms such as Waitr, Bite Squad, and ASAP, I am skilled in managing high-volume support operations across multiple systems and workflows. I also bring leadership experience as a Team Lead / Engagement Specialist, where I supported agents, monitored performance, and helped improve service quality and team efficiency.
I am highly adaptable, process-driven, and comfortable working in fast-paced environments that require ownership, critical thinking, and consistent communication.
