Hello! I am James Aguiluz B. Cestina, a reliable, detail-oriented and high-performing General Virtual Assistant dedicated to providing excellent administrative and support services. I work accurately, organized and always deliver quality output on time — trusted to handle tasks with care, confidentiality and full responsibility.
PROFESSIONAL EXPERIENCE & BIGGEST STRENGTHI worked at FOUNDEVER and CONCENTRIX as Customer Service Advocate, where I mastered skills that make me stand out and very capable:- Managing full financial accounts, balances and records — always updated and correct- Processing all types of payments, transactions, refunds and adjustments safely- Linking, adding or updating bank details, debit/credit cards and payment methods securely- Handling disputes, claims and resolving issues properly following policies and rules- Cancelling, modifying or reversing transactions without errors or problems- Verifying information, ensuring security and keeping sensitive data 100% private
In both companies: I maintained ZERO ERRORS, ZERO COMPLAINTS, perfect compliance record and consistently received high ratings and recognition for outstanding performance. This experience trained me to be extra careful, precise and responsible — qualities perfect for any support or admin work.
SERVICES I OFFER AS GENERAL VIRTUAL ASSISTANT- Email & inbox management — organize, filter, respond professionally and promptly- Calendar management & scheduling — set appointments, meetings and reminders- Data entry, encoding & record keeping — fast, very accurate and well-arranged- Document preparation, formatting & editing — clear, neat and properly structured- File & folder organization — easy to find, secure and systematically arranged- Online research & data gathering — collect, verify and summarize information- Travel arrangement & booking — complete itinerary and plans- Task coordination & follow-ups — ensure everything done and nothing missed
WHY CHOOSE ME?- Highly organized and pays strong attention to every detail- Trustworthy — proven handling sensitive financial and personal information- Fast learner — Currently studying Bachelor of Science in Information Technology at AMA University, so I easily understand systems, tools and new platforms- Works independently with less supervision; disciplined and self-motivated- Good English communication — clear, polite and professional- Always meets deadlines and submits complete work
EDUCATION- Senior High School Graduate — Humanities & Social Sciences | Binangonan Catholic College — strong foundation in communication, research and writing; excellent academic record- CURRENTLY ENROLLED: BS Information Technology | AMA University – Cainta Branch | Distance Learning
TOOLS SKILLSMicrosoft Office, Google Workspace, basic computer & internet proficiency — simple, effective and used accurately.
I treat your tasks and business as my own priority. You get someone who is skilled, safe, reliable and always performs excellently. Ready to start anytime!
Thank you.
