Customer service and healthcare administration professional with 6+ years of experience in medical records management, client support, and customer-facing operations. Proven background in resolving customer concerns, managing sensitive information, improving client satisfaction, and supporting retention through efficient problem-solving and relationship management. Experienced in Shopify customer support, order management, retention strategies, EHR systems, HIPAA compliance, and cross-functional coordination. Strong communicator with a detail-oriented approach to delivering excellent customer experiences while maintaining accuracy and confidentiality.
