Hi, I’m a dedicated Customer Service Professional with over 9 years of experience in the BPO industry, specializing in inbound and outbound calls, email, and chat support. I help businesses deliver excellent customer experiences by providing fast, accurate, and friendly support across multiple channels.
I have extensive experience handling high-volume customer interactions, resolving issues efficiently, and ensuring customer satisfaction. I’m skilled in CRM tools like Salesforce, as well as Zendesk platforms. I’m also comfortable using live chat tools, email platforms, and VoIP systems to manage daily tasks effectively.
My strengths include strong communication skills, problem-solving, multitasking, and attention to detail. I consistently meet performance metrics such as CSAT, FCR, and AHT while maintaining professionalism and empathy in every interaction.
As a remote worker, I am reliable, self-motivated, and able to work independently with minimal supervision. I can also assist with administrative tasks like data entry, email management, calendar scheduling, and online research.
If you’re looking for someone who can provide excellent customer support and contribute to your team’s success, I’d be happy to help.
