Registered Nurse and experienced Healthcare Virtual Assistant with over 14 years of experience in medical administration, virtual assistance, medical order entry, billing, data management, and customer support.
I have supported US and Australian healthcare accounts and have extensive experience working in fast-paced remote environments that require accuracy, confidentiality, multitasking, and strong communication skills.
My expertise includes:
• Medical order entry and processing
• EMR/EHR management
• Patient profile creation and documentation
• Medical records and laboratory requisitions
• ICD-10 coding
• Medical billing and payment processing using QuickBooks
• Data entry and spreadsheet management
• Inventory and logistics coordination
• Administrative and customer support
I am proficient in the following systems and tools:
• Kipu
• Alleva
• LabNexus
• LabDaq
• Life File
• Salesforce
• Shopify
• Zoho
• Trello
• Asana
• Google Workspace
• Microsoft Office
In addition, I have 3 years of call center experience handling US and Australian accounts, which strengthened my active listening, communication, problem-solving, and customer service skills.
I am highly organized, detail-oriented, dependable, and capable of working independently with minimal supervision. I am committed to delivering accurate, high-quality work while maintaining HIPAA compliance and professionalism in all tasks.
I have a reliable remote work setup, stable high-speed internet connection, and the flexibility to work any business hours.
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