Dedicated and detail-oriented aspiring Dental/Medical Virtual Assistant and Healthcare Customer Service Professional with more than 3 years of experience supporting healthcare insurance, medical, and dental accounts. Experienced in claims intake and processing support, eligibility and benefits verification, claims investigation and resolution, provider support, case management, and customer service.
Skilled in handling sensitive patient and member information while maintaining HIPAA compliance and delivering exceptional customer support. Proven ability to resolve complex claim issues, coordinate with internal departments, manage escalations, and maintain accurate documentation. Possesses leadership experience through coaching tea-----------mbers, monitoring performance, and supporting daily operations as an Intern Team Lead.
Seeking a Dental/Medical Virtual Assistant role where I can leverage my healthcare administration, insurance, and customer support expertise to improve operational efficiency and deliver outstanding client and patient experiences.
