Dedicated customer solutions specialist with 2.5 years of experience managing high-volume, critical accounts in the shipping and logistics sector. Expert at navigating sensitive customer disputes, investigating complex tracking issues, and delivering timely resolutions. Combines sharp analytical skills with a empathetic, client-first approach to protect brand loyalty and ensure seamless service delivery.
Proficient in using the following tools:
* Zoom
* Google Workspace
* Outlook
* Microsoft
*CED
*Claude
*Gemini
*Excel
*Slack
*Google Sheets
