Executive Virtual Assistant, Copy Editing, Copy Writing, Email Management, Content Creation, E-Commerce VA

Hi! I’m Karen T. Cervantes, a Social Media Manager, Content Creator, Customer Support Specialist, and Virtual Assistant from the Philippines with over 10 years of professional experience in communications, education, customer service, administration, and digital support.

My expertise includes social media management, Canva graphic design, content creation, community engagement, and digital communications. I have managed and created content for educational institutions and organizations, including Facebook pages, website content, promotional campaigns, social media graphics, reels, captions, and engagement initiatives. I am passionate about helping brands build their online presence through creative content and meaningful audience engagement.

I am proficient in:

• Canva (Graphics, Social Media Posts, Marketing Materials, Presentations)
• Meta Business Suite
• Facebook, Instagram, TikTok, LinkedIn, and X
• Content Planning and Scheduling
• Social Media Caption Writing
• Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
• Microsoft 365 (Word, Excel, PowerPoint, Outlook)
• CRM Systems
• Shopify
• ChatGPT and AI Content Tools
• Zoom, Google Meet, and Slack

I can assist with:

• Social Media Management
• Canva Graphic Design
• Content Creation and Scheduling
• Reels and Short-Form Content Support
• Community Engagement
• Customer Service and Customer Support
• CRM Management and Client Communications
• Executive and Administrative Assistance
• Content Writing and Copywriting
• Website Content and Landing Pages
• Proofreading and Editing
• Research and Project Coordination

In addition to social media and customer support, I have experience in copywriting, website content development, publication writing, newsletters, proofreading, and digital communications. My portfolio includes website content, landing pages, social media campaigns, publication articles, educational content, and promotional materials.

I am creative, organized, adaptable, and committed to delivering high-quality work. Whether helping a business grow its social media presence, supporting customers, or creating engaging content, I strive to provide reliable support and measurable results.

Social Media Manager | Canva Designer | Content Creator | Customer Support Specialist | CRM Coordinator | Copywriter | Virtual Assistant