Licensed Professional Teacher and Certified Product-Specific Trainer with four years of BPO experience in customer support and training. Started as a Customer Service Representative Promoted to Certified Product-Specific Trainer based on performance, where I facilitated onboarding and nesting training, developed modules, coached agents, and collaborated directly with clients to align training with business needs. Skilled in performance assessment, process documentation, and root cause analysis. Strong written and verbal English communication skills, with a proven ability to adapt to diverse learners and drive positive learning outcomes.
