A Quality Assurance and Central Trainer focused on improving performance,
strengthening process compliance, and ensuring consistent operational quality.
Experienced in conducting Audit-the-Auditor reviews, facilitating calibration
sessions, and delivering weekly QA reports to vendor partners. Skilled in
developing and maintaining QA frameworks and overseeing vendor QA teams
to ensure adherence to standards and consistency. In Training, proficient in
designing and delivering New Hire programs and creating structured learning
materials that enhance onboarding, improve knowledge retention, and support
readiness for production environments.
