Hi! I’m Danes, an Operations Specialist with 7+ years of experience supporting healthcare, fintech, and SaaS companies.
I help businesses run smoother by handling both customer-facing and backend operations, including:
• Customer support (email & chat)
• Billing and upselling support
• Employee onboarding (documentation & compliance)
• CRM management (Zendesk, Salesforce, Kustomer)
• Data tracking, reporting, and documentation
• Chargebacks and dispute resolution (PayPal, AmEx, Worldpay)
I’m experienced in resolving complex customer issues, reducing disputes, improving customer retention through upselling support, and keeping operations organized and efficient.
I also have hands-on experience in healthcare credentialing, where I validate and verify critical documents, ensure compliance with industry requirements, and support the onboarding of healthcare professionals by coordinating their placement with partner facilities.
If you need someone reliable who can manage support while improving your internal processes, I’m ready to help.
Verified
