Virtual Assistant | Guest Support | Hostaway & Guesty | STR Operations
I’m a reliable and detail-oriented Virtual Assistant with hands-on experience in customer service, guest support, and short-term rental (STR) operations. I have experience communicating with guests, assisting with reservations and booking inquiries, providing check-in information, and handling different guest concerns through chat, email, and occasional phone support.
In my previous role, I supported the day-to-day operations of short-term rental properties and helped ensure that guests received timely and accurate assistance throughout their stay. I used Hostaway and Guesty to manage guest messages, reservations, and booking-related communication, along with Gmail for email coordination and follow-ups.
I also used Breezeway to create maintenance tickets when guests reported issues or when a property required attention. I helped document the concern, coordinate with the appropriate team, and follow up on maintenance requests to help ensure that issues were addressed promptly.
For day-to-day coordination, I used WhatsApp to communicate with the front desk, housekeeping, and maintenance teams. We used group chats to share updates, follow up on guest requests and property concerns, coordinate housekeeping tasks, and communicate maintenance issues that needed attention.
I’m comfortable handling multiple requests at the same time while maintaining a professional, friendly, and helpful approach. I pay close attention to details, especially when dealing with reservations, guest instructions, maintenance concerns, housekeeping updates, and follow-ups.
My experience includes:
• Guest communication and customer support
• Chat, email, and occasional phone support
• Short-term rental / Airbnb guest support
• Reservation and booking assistance
• Check-in and guest instruction support
• Hostaway and Guesty
• Gmail communication and coordination
• Breezeway for maintenance tickets and follow-ups
• WhatsApp communication and team coordination
• Coordination with front desk, housekeeping, and maintenance teams
• Handling guest concerns and property issues
• Administrative support and follow-ups
• Problem solving and multitasking
• Time management and attention to detail
I’m a fast learner, comfortable working with online tools, and willing to learn new systems and processes. I’m looking for a remote opportunity where I can contribute my customer service, guest support, and Virtual Assistant skills while continuing to grow professionally.
I take my work seriously, communicate clearly, and always aim to provide reliable and professional support to both clients and customers.
Verified
