Prior Authorization | Insurance Verification | Benefits Verification (VOB) | Claims Review| Appeals Management | Referral Management | Order Processing | Pharmacy Coordination | Medical & Dental Claims | Intake Scheduling | EMR/EHR Systems | HIPAA Compliance | Escalation Handling | Customer Service | Data Entry & Documentation | Team Leadership | Problem Solving | Workflow Coordination|Hubstaff|QUO|Axiscare

Healthcare Customer Service Representative with 9+ years of experience supporting medical,
dental, pharmacy, and DME accounts. Skilled in prior authorization, benefits verification, claims
processing, order management, and insurance coordination. Experienced in handling escalations,
resolving complex cases, and supporting team operations as a Subject Matter Expert (SME) and
Assistant Team Lead. Strong background in healthcare operations, customer service, and HIPAA
compliant documentation.