-Directed and delivered comprehensive global technical training & enablement programs for App Developer Email &Chat Support teams (all levels) serving a premier technology and search engine client.
-Developed and executed Train-the-Trainer.
-Created and managed detailed weekly performance reports, training plans, video tutorials, competency assessments, and curriculum documentation.
-Administered and governed the knowledge management platform.
-Provided focused Root Cause Analysis coaching.
I also have other industry experience like Virtual Assistant Customer Service handled Real Estate account for an Australian client. Responsible for completing administrative tasks, cold calling prospects, and organizing files in order for the client to fully focus on their condominium unit payments conversing in Mandarin language.
I have Ride Hailing, Financial, Sales, Telco and teaching experience as well.
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