I am a technical support professional and SaaS specialist with over 10 years of experience in high-volume customer service, characterized by a straightforward, proactive, and empathetic approach. Having spent five years as a Technical Support Specialist and Analyst at Kajabi, I have developed a deep expertise in managing complex site architectures, Builder 2.0 migrations, and automated marketing funnels. My technical foundation is supported by a degree in Computer Science, which enables me to translate complicated technical jargon into simple, actionable steps for users while maintaining an elite service standard, evidenced by consistent 95%+ CSAT score.
I aim to be known as a "Technical Engine" who does not just resolve individual tickets but actively seeks to improve underlying systems to prevent future issues. My skill set is highly versatile, spanning DNS management, SSL security, and the technical rollout of DMARC policies, alongside a strong background in billing and logistics for global marketplaces like Amazon and GoDaddy. Whether conducting product demos or de-escalating frustrated clients, I remain a calm and solution-focused worker who thrives in fast-paced, remote environments.
