Hi I'm Samantha and welcome to my profile!
I am a Customer Support and Chargeback & Fraud Analyst with 3 years of experience in Financial Accounts protecting business revenues while ensuring compliance with the network regulations. I help businesses through email and case based-workflows. I concentrate in reviewing chargebacks, disputes, and investigating fraudulent transactions. I also handle inbound customer calls and email for credit bureau services, assisting in securing their cards and credit profile. Additionally, I guide customers and help them easily access their card details and credit score information.
Here is exactly how I can safeguard and support your business:
🔖 Fraud Detection & Prevention: I monitor transactions in real-time, spot high-risk patterns, and stop fraudulent orders before they cost you money.
🔖 Customer Support: I resolve sensitive billing queries, handle account takeovers, and process refunds with high empathy and clear communication.
🔖 Dispute Resolution: I analyze dispute reasons, gather compelling evidence, and submit strong representment packages to win cases and recover lost funds.
🔖 Credit & Profile Security: I assist customers in securing their credit profiles, placing strategic card locks, and preventing unauthorized account access.
I bring 3 years of professional experience working with financial platforms. I am knowledgeable with Visa, Pulse and Mastercard dispute cycles. If you're looking for a reliable support who can handle customer inquiries, chargeback disputes and fraud investigations, I'm ready to help support your operations and make your business grow!
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