With my ten plus years of experience in a variety of companies and roles, working in the gaming industry is a unique experience. I've held positions as a payment officer, a dealer at an online casino, a customer protection analyst for the safer gambling team (real-money casino) and as a Responsible Social Gameplay Analyst (Sweepstakes). Working with them has given me the opportunity to develop a number of skills, such as customer service, handling complaints, and alerting clients to the possible risks involved in gambling.
Having a solid background as a Customer Protection Analyst and Responsible Social Gameplay Analyst, I have spent the past few years immersed in the exhilarating world of fraud prevention and advocating for responsible gaming. My journey is marked by a relentless commitment to safeguarding customers, unparalleled analytical skills, and a knack for developing strategies that not only protect but also enhance the user experience.
Having a background with direct interaction with our customer has already built my confidence when it comes to communication may it be through verbal or written. Now working purely back office has attracted me to try this position to develop my technical skills. I can bring my expertise when it comes to reviewing and being a team player to collaborate with the people involve with the tasks.
