Customer-focused hospitality professional with a strong background in tourism and hands-on experience in luxury resort services and high-volume retail environments, skilled in delivering excellent guest experiences, handling inquiries, and managing VIP client relationships. Also experienced as a digital content creator with involvement in content planning, social media management, basic editing, and audience engagement, including brand collaborations, sponsorship coordination, and negotiating partnerships through professional email communication. Adept in fast-paced environments with strong communication, negotiation, and problem-solving skills, and a focus on customer satisfaction and brand engagement.
