Detail-oriented IT professional with strong expertise in hardware/software troubleshooting, desktop & laptop maintenance, Windows & macOS installation, basic networking, and remote helpdesk support. Proficient in Microsoft Office and Google Workspace.
Experienced Junior QA Analyst skilled in API, Database, SIT & UAT testing, test case creation, and cross-functional collaboration with developers. Background includes mobile app/game testing using Jira and hands-on IT support from hospital internship.
Fast learner with sharp analytical skills, attention to detail, and problem-solving abilities, eager to deliver reliable technical support and contribute effectively to an IT team.
