Experienced IT Support Specialist | Helpdesk | Microsoft 365 | Remote Support

Hi, I’m John, an experienced IT Support Specialist with over 5 years of hands-on experience providing technical support to end users and global clients.

I specialize in troubleshooting hardware, software, and network issues, as well as managing user accounts, access, and devices. I’ve worked in fast-paced environments where handling high ticket volumes, meeting SLAs, and maintaining customer satisfaction are key priorities.

I take ownership of issues from start to finish—making sure problems are not only resolved but also properly documented and communicated. I’m comfortable working independently or with a team, and I always aim to provide clear, reliable, and efficient support.

I’m currently looking for a long-term opportunity where I can contribute my skills and continue growing in a remote support environment.

Why Hire Me?
I help businesses resolve IT issues quickly and keep users productive with reliable, end-to-end support.

Skills
Technical Support / IT Helpdesk
Microsoft 365 / Outlook / Admin Center
Active Directory (User Management, Password Reset, Access Control)
ServiceNow Ticketing System
Remote Desktop Support (TeamViewer, LogMeIn)
Hardware & Software Troubleshooting
VPN & Network Troubleshooting
Intune / Endpoint Management
MFA (Duo, Okta)
Mobile Device Support (iOS & Android)Email & Chat Support

Work Experience

Senior Desktop Support Technician
TTEC Digital (2022 – 2023)

Provided technical support for hardware, software, and network issues
Managed user accounts, password resets, and access requests
Handled and resolved user tickets while meeting SLA targets
Created documentation and followed up with users for resolution

IT Service Desk Analyst
HCL Technologies (2020 – 2022)

Supported global B2B clients with account and technical issues
Resolved issues using remote tools and troubleshooting methods
Managed escalations and ensured timely resolution
Worked with Microsoft 365 and Intune environments

Level 2 Technical Support
Harte Hanks (2017 – 2019)

Handled support via phone, email, and chat
Troubleshot mobile and desktop issues
Documented and tracked issues to resolution

Availability:
Full-time | Flexible schedule | Can work US/UK hours