Healthcare Provider Support Specialist with nearly five years of experience supporting U.S. healthcare providers through one of the nation's largest health insurance organizations. Experienced in resolving complex claims denials, benefits and eligibility inquiries, prior authorization support, and provider education through phone and concurrent live chat channels.
Recognized as a three-time VIP Top Performer for consistently delivering excellence in quality, customer satisfaction, productivity, and reliability. Trusted to navigate complex healthcare policies, investigate claims, and communicate accurate, compliant solutions to medical providers while maintaining exceptional performance metrics.
Proficient in working across multiple enterprise systems, including LiveEngage, BlueSquare, Citrix, Microsoft Outlook, Microsoft Teams, and internal knowledge management platforms.
Currently seeking remote opportunities in Healthcare Operations, Provider Services, Medical Claims, Insurance Verification, Prior Authorization, Healthcare Virtual Assistance, and Customer Success, where I can continue delivering outstanding provider support while contributing to operational excellence.
