Jobs and skills
Trainer and Coach
- Strong presentation and facilitation skills, experienced in measuring training
effectiveness through feedback and performance metrics. Collaborates
closely with Operations to ensure smooth transition of agents from training to
production while consistently achieving training targets. Actively participates
in client and cross-functional.
- Data Entry and Analysis
Customer Service Advisor
- Handles 3 channels (Outbound, Inbound, and Email) to assist the global English clients
- Manage Emails
- Investigating delivery issue of Ads
- Creation of efficient Ad Campaigns
- Masters the use of Business Suite, Ads Manager, LWI and other ad accounts
- Comfortable working with spreadsheets
- Managing Ad Platforms and Placements
Subject Matter Expert
- Assisting new hires in handling cases
- Coaching and mentoring
- Call audits
- Case Scrubbing
Customer service representative
- Taking inbound calls for healthcare account (US Clients)
- Handling Grievance
- Order status and placement management
- Working with tools and resources
Talent acquisition and development
- Manage end-to-end recruitment processes (job posting, sourcing,
screening, interviewing, and onboarding)
- Develop and implement effective sourcing strategies (job boards, social
media, referrals)
- Conduct interviews and evaluate candidates based on skills, experience,
and cultural fit
