I am an IT Support and Systems Specialist with over 20 years of hands-on experience handling enterprise-level technical infrastructure and client-facing support. I specialize in managing technical fires so operations can run smoothly without downtime.
Core Expertise:
- ITSM & Support: ServiceNow, Jira, SLA Management, Incident & Change Mgmt, Zendesk, Intercom.
- Environments: Windows, macOS, Linux (Red Hat, Ubuntu).
- Infrastructure: AWS, Azure cloud environments, Monitoring & Observability (SolarWinds).
- Databases: MySQL, MS SQL, data management.
I have delivered support for global infrastructure and corporate systems (including Wells Fargo, Asticom, and Drive Yello). I have completed dedicated professional training in Service Management with ITIL 4 and ServiceNow ITSM Processes.
If your business is losing time to system glitches, broken tools, or unmanaged support tickets, I am available to step in immediately and build a stable, reliable environment. Let’s connect.
