I am a tech-savvy and customer-focused professional with a strong background in Information Technology, particularly in technical support and service-oriented roles. I take pride in my ability to communicate clearly and effectively, especially when explaining complex technical issues in a way that customers can easily understand. Through my experience in ticket handling, telecom support, and healthcare accounts, I have developed the ability to troubleshoot problems efficiently, manage customer inquiries, and work collaboratively with teams to deliver timely and accurate solutions. I also have a solid technical foundation in networking, cloud computing, and cybersecurity, along with hands-on experience using CRM tools and remote support systems. Additionally, my freelance work in SEO writing and fact-checking has strengthened my attention to detail, analytical thinking, and adaptability. Overall, I aim to be known as a reliable and solution-oriented professional who resolves issues efficiently, communicates clearly, and consistently provides high-quality customer support.
