Provided end-to-end customer support and travel sales assistance for one of the world's leading online travel platforms. Served as the primary point of contact for customers booking flights, hotels, car rentals, and vacation packages, ensuring a seamless travel experience while meeting and exceeding sales targets.
Handled inbound and outbound calls, emails, and chats to assist customers with travel bookings, modifications, cancellations, and complaints.
Processed reservations for flights, hotels, vacation packages, car rentals, and activities using Expedia's internal booking systems.
Upsold travel products and services including travel insurance, seat upgrades, hotel add-ons, and loyalty progra-----------mberships to drive revenue.
Resolved escalated customer issues including flight disruptions, hotel disputes, and billing discrepancies, ensuring high customer satisfaction scores (CSAT/NPS).
Coordinated with airlines, hotels, and third-party vendors to facilitate itinerary changes, refunds, and special travel accommodations.
Maintained accurate and detailed records of customer interactions, transactions, and resolutions in CRM systems.
