Experienced Operations Support Analyst, Documentation Associate, and U.S. Healthcare customer health advocate with 13+ years of combined experience in logistics documentation, customer service, healthcare support, and B2B operations. Spent two years as a documentation associate at Maersk Global Service Centres, managing international shipping documentation, ensuring compliance, maintaining accurate records, and coordinating with global teams to support efficient logistics operations.
Recently supported UnitedHealthcare (Optum) members as a Customer Health Advocate, handling high-volume patient enquiries, benefits guidance, and sensitive healthcare communications. Strong experience working in fast-paced environments requiring exceptional customer service, phone-based support, documentation accuracy, multi-system navigation, and attention to detail.
Recently completed Clinovate Virtual Training for Medical Administrative Tasks (May 6, 2026) and obtained HIPAA certification, further strengthening expertise in virtual medical administrative support, including patient scheduling, phone handling, medical documentation, and confidential healthcare communication.
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