Summary of My Skills:
I have a strong background in IT infrastructure, help desk support, and hospitality technology systems. My technical expertise includes:
· Microsoft 365 Administration (user accounts, security, compliance)
· Network Management (LAN/Wi-Fi setup, troubleshooting, security protocols)
· Server & Active Directory Management (Windows Server, Group Policy, backups)
· Help Desk & Remote Support (ticketing systems, TeamViewer, Remote Desktop)
· Hotel Management Systems (HMS) like Opera and Mews
· Hardware/Software Installation & Maintenance
· Cybersecurity & Data Protection (audits, antivirus, firewalls)
· ELV, Telephony, CCTV, BMS, FDAS, RFID, and Public Address Systems
I’ve worked as a Technology Officer at The Peninsula Manila and as an IT Officer at The Belamy House Hotel, where I resolved guest and staff IT issues quickly, maintained systems, and ensured smooth operations. I also have experience in documentation, training, vendor coordination, and project management.
I want to be known as reliable, proactive, and customer-focused. I take pride in solving technical problems efficiently while making sure non-technical users — whether hotel guests or remote clients — feel heard and supported. I’m the kind of worker who doesn’t wait for issues to escalate; I anticipate problems, communicate clearly, and follow through until everything works correctly. Even in a part-time role, I treat every task with the same professionalism and attention to detail as a full-time commitment.
