I work as an Infrastructure Engineer at Coca-Cola, where I provide technical support and assistance to users in addressing their daily IT-related concerns. In this role, I am responsible for diagnosing and resolving a wide range of issues involving network connectivity, hardware components, and software applications, ensuring minimal disruption to business operations. I actively monitor and maintain IT infrastructure to ensure optimal system performance, reliability, and security. This includes troubleshooting networkrelated problems, configuring and maintaining hardware devices, and supporting various enterprise software systems. I also collaborate with other IT teams when necessary to escalate and resolve complex technical issues. The organization utilizes a ticketing system (ServiceNow) to efficiently manage and track user requests, allowing me to prioritize tasks, maintain accurate documentation, and ensure timely resolution of i----------- and service requests
