Hi! I’m M Jordan, and I help busy entrepreneurs, business owners, and content creators save time, stay organized, and grow their online presence. With my strong background in General Virtual Assistance, and Corporate BPO Customer Support, I make sure your business runs smoothly behind the scenes while creating high-converting content that connects with your audience.
Beyond my extensive corporate background in customer retention and financial counseling equips me with elite communication and strategic problem-solving skills to manage your client relations seamlessly.
Technical Toolkit & Tools I Use Comfortably
- Communication & Email Management: Gmail, Google Calendar, Google Meet, Outlook, Slack, Zoom, WhatsApp, Telegram
- Productivity & Project Management.Google Docs, Google Sheets, Google Slides, Google Drive, Notion, Trello, Asana, ClickUp, Airtable
- Office Suite: Microsoft Word, Excel, PowerPoint, Teams
Core Services & Capabilities
1. Virtual Assistant (VA) Support
- Calendar & Email Management: Efficient inbox organization, scheduling, and client correspondence.
- Logistics & Organization: Appointment and travel booking, along with clean file and folder structure via Google Drive and Dropbox.
- Data & Research: Accurate data entry, building spreadsheets, report formatting, and detailed online research.
- E-commerce & Business Operations: Product listings, inventory tracking, order updates, and customer feedback monitoring.
- Team Operations: Tool management (Trello, ClickUp, etc.), transcription, note-taking, and basic landing page updates.
2. Customer Support & Retention Experience
- Loan Counselor (WNS | Jul 2025 - Dec 2025): Handled lending life cycles from application to repayment, provided financial expertise, managed delinquent accounts, and ensured strict regulatory compliance.
- Customer Service & Retention Specialist (Concentrix | Feb 2024 - Feb 2025): Minimized customer churn through strategic problem-solving, addressed dissatisfaction, and provided tailored solutions to restore client loyalty.
- Customer Service Representative (Concentrix | May 2023 - Dec 2023): Effectively resolved complex customer issues while driving team collaboration and positive, adaptable outcomes.
Why work with me?
I am naturally resilient, highly adaptable, and detail-oriented. I am strictly committed to delivering quality work on time, pushing beyond boundaries to reach new goals, and focusing on solutions rather than problems. My ultimate goal is to make your life easier, help your brand stay consistent, and give your business the professional, elite support it deserves.
Let’s team up! Send me a message, and let’s discuss how I can help your business grow!
