Detail-oriented Virtual Assistant and Finance Assistant with experience supporting US-based eCommerce and remote business operations through bookkeeping support, account reconciliation, invoicing, sales tax preparation support, customer service, outreach assistance, and administrative operations.
I have experience handling Shopify, Amazon, PayPal, and Capital One transaction reconciliations using Xero while maintaining organized and accurate financial records for daily and month-end operations. I also assisted with monthly and quarterly US sales tax preparation support using TaxJar and internal reporting systems to help ensure records and filings stay aligned and organized.
In addition to finance support, I have experience assisting customers through email, chat, and WhatsApp communication, handling refund investigations, order concerns, payment reviews, and operational follow-ups in remote work environments.
I also support outreach and engagement activities using LinkedIn, X (Twitter), Reddit, Medium, Substack, and Quora for communication, networking, and online engagement tasks.
I am comfortable working independently, managing spreadsheets and operational workflows, and adapting to different systems and remote team environments.
Finance Assistant
• Xero Reconciliation
• Invoice Processing & Billing
• Sales Tax Preparation Support
• TaxJar Support
• Shopify & Amazon Financial Operations
• PayPal Transaction Management
• Month-End Reconciliation Support
• Google Sheets & Excel Reporting
• Pivot Tables, VLOOKUP, XLOOKUP
• Financial Data Entry & Reporting
Tools:
Xero • TaxJar • Shopify • Amazon Seller Central • PayPal • Google Sheets • Microsoft Excel • -----------
Customer Support
• Email & Chat Support
• Refund Investigations
• Order Tracking & Payment Reviews
• Customer Follow-Ups
• WhatsApp Support
• Chargeback-Related Assistance
• eCommerce Support Operations
Tools:
Shopify • PayPal • Gmail • WhatsApp • Slack • Google Workspace
Outreach & Administrative Support
• LinkedIn Outreach
• Social Media Engagement
• Prospect & Community Engagement
• Administrative Support
• Spreadsheet & Workflow Management
• Documentation & Reporting
• Remote Team Coordination
Platforms & Tools:
LinkedIn • X (Twitter) • Reddit • Medium • Substack • Quora • Canva • ChatGPT • Slack • Google Workspace
Resume: -----------
