Customer service professional with 6+ years of experience supporting customers across phone, chat, and email channels in fast-paced environments. Experienced in handling high-volume interactions while maintaining strong communication, problem-solving, and multitasking skills. Background includes customer support, administrative coordination, e-commerce support, website management, and GRC/vendor risk-related work.
Proficient in using CRM and business platforms such as Salesforce, SAP CRM, Siebel CRM, Duda, Wix, Vanta, RSA Archer, and ProcessUnity. Highly adaptable when learning new systems and workflows, with strong attention to detail and experience handling documentation, compliance-related processes, and customer records accurately.
Skilled in working directly with US and Canada stakeholders, managing multiple priorities efficiently, and delivering professional, customer-focused support. Strong working knowledge of Microsoft Excel and Word for reporting, documentation, and task tracking.”
