Detail-oriented and self-motivated customer service professional with 4+ years of experience in email and chat-based support within e-commerce environments. Skilled in managing high-volume customer inquiries, resolving order issues, and coordinating with fulfillment teams to ensure seamless operations. Proficient in platforms such as Gorgias and Shopify, with a strong focus on delivering exceptional customer experiences.
Recently completed training in Healthcare Administration, Healthcare Compliance Awareness, Revenue Cycle Management, and U.S. Medical Billing, demonstrating a growing knowledge of healthcare processes, regulatory standards, and billing practices. Proactive, highly organized, and capable of working independently in fast-paced remote settings.
