Bachelor of Science in Information Technology graduate with experience in L1 and L2 technical
support, specializing in ticket handling, incident management, and production troubleshooting.
Proficient in monitoring tools, log analysis, and SQL-based investigation. Strong team collaboration
skills in resolving high-severity incidents.
In addition to my experience, I can adapt easily to new projects and work environments. Even when I am new to a role or process, I am willing to learn quickly and do my best to contribute effectively to the team.
