IT Support Specialist with almost 4 years of experience supporting users in fast-paced enterprise and IT shared services environments. Experienced in troubleshooting Microsoft 365, endpoint, access, and connectivity-related issues while maintaining strong customer support and ticket management practices.
Skilled in handling user account management using Active Directory, Okta, and SailPoint, as well as supporting tools such as Intune, Citrix, ServiceNow, and Google Workspace. Comfortable supporting global users through phone, email, and remote support sessions.
I’m passionate about problem-solving, continuous learning, and delivering reliable IT support while maintaining clear communication and strong ownership of issues from start to resolution.
