Customer service and operations professional with over 12 years of experience in client service, relationship management, quality assurance, training, and operational support across banking, property management, and digital marketing. Experienced in short-term rental operations using Hostify and Tokeet, including guest communication, issue resolution, and coordination with property owners across multiple booking platforms. Skilled in CRM management, email marketing campaigns, social media content support, and digital workflow management as a Virtual Marketing Assistant supporting international clients. Background includes 11+ years in banking quality assurance, team leadership, and compliance monitoring, with experience translating technical and operational information into clear, actionable guidance. Known for strong ownership, organization in remote and fast-paced environments, and solution-oriented communication across customer service, property management, and marketing operations.
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