I am an experienced medical biller, customer service representative, and virtual assistant with a strong background in both call center and remote work environments. I began my career in the call center industry in 2005 and transitioned to freelance remote work in 2017, where I continue to thrive today.
Early CareerMy first job after college was as a Customer Service Representative for a well-known electronics e-commerce company during the Thanksgiving holiday ramp-up. Although the contract lasted only four months, I gained valuable experience in:
- Creating and updating customer accounts and purchase records- Assisting with product returns and replacements- Handling customer complaints- Upselling add-on services and product accessories
Following this role, my contract was renewed, and I was transferred to a California-based healthcare insurance account, where I joined the Provider Services Team.
Healthcare Insurance ExperienceIn this role, I supported healthcare providers by:
- Assisting with claims, member eligibility, and benefits inquiries- Reviewing claims coding, denials, and adjustments- Investigating allowed amounts, refunds, takebacks, and missing payments
I spent approximately seven years in this field, gaining deep expertise in healthcare insurance processes.
Transition to Medical BillingI later transitioned to working directly with healthcare providers as a medical billing specialist. I’ve handled billing in both call center and remote settings. My current client is an Internal Medicine group based in California, though I’ve also worked with providers from various specialties and states.
My responsibilities include:- Verifying eligibility and benefits- Checking claim status and disputing denials or underpayments- Obtaining pre-certification status- Assisting patients with account inquiries, billing disputes, charity applications, and payment processing- Sending statements, encoding voicemails, and handling patient complaints- Making soft collection calls for past-due balances- I am proficient in using provider software such as Aprima PRM, AdvancedMD, and Ethizo, as well as insurance portals like Noridian, Availity, and One UHC.
Skills and Certifications- HIPAA Certified- Strong command of the English language with a neutral accent- Excellent balance of call handling time and service quality- Detail-oriented, diplomatic, and patient- Able to work independently and contribute ideas to improve processes
Verified
