Results-driven professional with 10+ yrs BPO experience, including 8+ years as a Team Lead handling multiple accounts such as retail, customer service, healthcare, appointment setting, financial and IT Service Desk. Skilled in people management, performance monitoring, report analysis, coaching and feedback, and client communication. Highly organized, detail oriented, and capable of managing multiple priorities in fast-paced environments. Known for strong leadership, problem-solving skills, and delivering quality results while maintaining excellent customer and team relationships
