Dedicated and results-driven professional with 1 year and 9 months of experience in the BPO industry as a Customer Service Representative and Sales Associate. Skilled in handling customer inquiries, resolving concerns efficiently, and delivering excellent customer experiences while achieving sales and performance targets. Experienced in multitasking within fast-paced environments, managing high-volume interactions, and maintaining professionalism under pressure.
Possesses strong communication, organizational, and problem-solving skills with the ability to work independently and adapt quickly to new tasks and systems. Knowledgeable in data entry, calendar management, email management, appointment scheduling, and administrative support. Proficient in using Microsoft Office, Google Workspace, CRM tools, and various communication platforms. Highly detail-oriented, reliable, and committed to providing quality support and maintaining productivity in remote or office-based environments.
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