Dedicated and detail-oriented professional with experience in logistics, carrier sales, transportation coordination, quality assurance, and customer support. Skilled in managing carrier relationships, tracking shipments, coordinating with drivers and dispatchers, and ensuring smooth day-to-day operations. Experienced in handling customer inquiries, resolving issues efficiently, and delivering high-quality support in fast-paced environments.
Strong background in monitoring calls, conducting audits, identifying process improvements, and providing actionable feedback to improve team performance and customer satisfaction. Proficient in multitasking, communication, problem-solving, data tracking, and maintaining accurate documentation.
Reliable, adaptable, and eager to help businesses improve operations, customer experience, and overall efficiency through strong organizational and support skills.
