I am a professional in Service Delivery and Operations with more than 6 years of experience in BPO operations, technical support, customer service, and client management. I possess a solid background in overseeing service delivery processes, coordinating cross-functional teams, and ensuring high customer satisfaction in SLA-driven environments. My experience includes working with U.S.-based clients, managing vendor coordination, billing processes, technical support operations, and addressing customer escalations. I am acknowledged for my excellent communication skills, operational efficiency, and capability to provide scalable service solutions while upholding quality and performance standards.
