Experienced healthcare professional with 6 years of leadership experience in the healthcare customer service industry. Skilled in managing patient and provider inquiries, premium billing and collections, medication order processing, insurance eligibility verification, prior authorizations, Medicare Advantage plans, and grievance handling. Strong understanding of HIPAA compliance and patient information protection. Experienced in assisting diverse callers, including senior citizens, PWDs, cancer patients, pharmacists, and insurance specialists. Recognized for strong communication, organization, time management, and problem-solving skills. Dedicated to delivering excellent customer service, maintaining accuracy, and supporting efficient healthcare operations in a virtual environment.

Experienced healthcare professional with 6 years of leadership experience in the healthcare customer service industry.

Skilled in managing patient and provider inquiries, premium billing and collections, medication order processing, insurance eligibility verification, prior authorizations, Medicare Advantage plans, and grievance handling. Strong understanding of HIPAA compliance and patient information protection.

Experienced in assisting diverse callers, including senior citizens, PWDs, cancer patients, pharmacists, and insurance specialists. Recognized for strong communication, organization, time management, and problem-solving skills. Dedicated to delivering excellent customer service, maintaining accuracy, and supporting efficient healthcare operations in a virtual environment.