Customer Service & Technical Support Specialist | Shopify & Gorgias Expert
I am a results-driven Customer Service Professional with over 6 years of experience in the BPO industry, specializing in high-volume e-commerce and technical troubleshooting. Throughout my career, I have mastered the art of balancing technical efficiency with a human touch to drive customer retention and brand loyalty.
What I Bring to Your Team:
Platform Expertise: I am highly proficient in Shopify for order management and Gorgias for streamlined helpdesk operations. I have a proven track record of managing complex ticket queues across Live Chat, Email, and Phone support.
Technical Troubleshooting: Beyond standard inquiry handling, I have extensive experience in hardware/network configuration and resolving intricate technical issues.
Specialized Experience: I have successfully managed accounts for major entities, including the DACH region (Germany, Austria, Switzerland) and high-stakes sectors like legal services (Morgan & Morgan) and baby products (Hello Bello).
Efficiency & Metrics: I thrive in fast-paced environments where First-Call Resolution (FCR) and high CSAT scores are the priority.
Technical Proficiencies:
Tools: Shopify, Gorgias, CRM management, Zendesk/Salesforce.
Channels: Multi-channel support (Voice, Chat, Email), Appointment Setting, and Inbound Sales.
Skills: DACH region support, subscription management, shipping logistics, and technical documentation.
I am looking for a long-term partnership where I can apply my 8 years of professional experience to help your business scale. I am reliable, detail-oriented, and ready to contribute to your company’s success from day one.
