Results-driven Business Analytics & Operations Leader with 21+ years of experience across contact center operations, technical support, and data-driven process improvement. Proven track record in delivering measurable impact through advanced analytics, automation, and continuous improvement methodologies (DMAIC, Six Sigma).
Expert in translating complex operational and financial data into actionable insights that improve customer experience, efficiency, and profitability. Strong background in workforce management, service delivery, stakeholder engagement, and cross-functional leadership.
