Results-driven sales professional with over 7 years of experience in sales and customer support. I began my career as an Assistant Sales Officer for 3 years before transitioning into the BPO industry, where I've spent the following years handling inbound and outbound calls across telco, entertainment, and container rental accounts. Throughout my career, I've built a strong track record of meeting sales targets, resolving customer concerns, and delivering excellent service under fast-paced, high-volume conditions.
My core strengths include:
Sales strategy & account management (from my Assistant Sales Officer background)
Inbound & outbound call handling
Sales (cold calling, upselling, closing deals)
Customer service & complaint resolution
CRM & dialer systems: Salesforce, Genesys, Five9
Fast, accurate data entry and order/account management
Clear, professional English communication (verbal & written)
Having worked across different industries and roles, I'm used to adapting quickly to new products, systems, and customer needs — a skill I bring into every new role.
I'm now expanding into virtual assistance, bringing my sales and customer support background to roles such as customer support VA, sales support, cold calling, or appointment setting. I'm reliable, coachable, detail-oriented, and comfortable working independently with minimal supervision.
I'm passionate about growing with a company long-term and bringing the same drive that took me from Assistant Sales Officer to a strong track record in BPO sales and customer support, and now into virtual assistance. Let's connect and discuss how I can support your goals.
