I have 7 years of professional experience, including 3 years as a Customer Service Representative, where I handled customer inquiries, resolved concerns efficiently, and built positive customer relationships through strong communication and problem-solving skills.
For the past 4 years, I have specialized in managing merchant disputes and fraud-related cases across various payment platforms, including Visa, Mastercard, American Express, Discover, and PayPal. I have extensive experience reviewing dispute claims, analyzing transaction details and supporting evidence, preparing clear and well-supported rebuttals, and communicating with customers to help resolve disputes effectively.
With a strong attention to detail, analytical mindset, and commitment to providing excellent service, I am confident in handling both customer-facing responsibilities and complex payment dispute cases.
