Experienced Healthcare Virtual Assistant with 2 years of hands-on support for U.S.-based physical therapy clinics. Skilled in patient scheduling, insurance eligibility verification, appointment coordination, and managing patient accounts with accuracy and efficiency. Proficient in handling inbound and outbound calls for follow-ups, appointment reminders, and insurance benefit inquiries while maintaining a patient-focused and professional approach. Experienced in managing referrals and faxed documents, maintaining records in Prompt EMR, and organizing data using Google Sheets and Excel. Familiar with Elevate dialer and Outlook-based fax systems. Strong understanding of HIPAA compliance and committed to providing reliable, detail-oriented, and efficient healthcare administrative support in fast-paced environments.
