Hi, I'm Kiana, a dedicated Customer Support Specialist with over 4 years of experience supporting customers in the telecommunications and financial services industries. Throughout my career, I have developed strong skills in customer service, technical troubleshooting, account management, documentation, CRM systems, and problem resolution.
I have experience handling customer inquiries, billing concerns, technical issues, loan processing, account updates, and customer retention while maintaining accuracy and professionalism in fast-paced environments. I was also recognized as Top Expert of the Quarter at iQor for my technical expertise and customer service performance.
My key strengths include:
• Customer Support (Phone, Email, and Chat)
• Technical Troubleshooting
• CRM Management
• Data Entry and Documentation
• Administrative Support
• Customer Retention
• Account Management
• Problem Solving
• Time Management
I am highly organized, detail-oriented, and committed to delivering exceptional service. I learn new systems quickly, communicate effectively, and take pride in helping businesses provide excellent experiences for their customers.
I am currently seeking opportunities as a Virtual Assistant, Executive Assistant, Customer Support Specialist, Technical Support Representative, or Administrative Assistant. I look forward to contributing my skills and helping your business grow.
Verified
